Frequently Asked Questions (FAQ)

📦 Shipping and Deliveries

What is the delivery time for orders?

The estimated shipping time for most of our items is 3 to 5 business days after payment confirmation. Once your order has been dispatched, you will receive a tracking code to monitor the transport in real time.

Are shipments secure? What happens if the order is lost?

All our shipments are 100% secure and fully insured. The material travels under our responsibility. In the remote event of loss or transport incidents, your investment is fully protected, and we guarantee product replacement or a full refund.

How are the products packaged? Is it possible to know what is inside the box?

We guarantee absolute discretion. Orders are sent in completely neutral boxes or envelopes, without any mention of “gold”, “silver”, “jewelry”, or “Fortuna Bullion”. Visually, it will look like a common e-commerce order, protecting your privacy from start to finish.

🛡️ Authenticity and Quality

How can I be sure that the coins and bars are authentic?

At Fortuna Bullion, we operate exclusively with official mint products and internationally certified refineries. All pieces are rigorously inspected before shipping to ensure their exact purity, weight, and specifications.

What does the condition “Random Years” mean?

It means that you will receive an authentic coin of the selected model (for example, an American Silver Eagle), but the year of minting will depend on our available stock at the time. This is the ideal option for investors, as it allows for the acquisition of metal at the most competitive market price.

💳 Payments and Prices

Why do prices change constantly on the website?

The prices of our products are updated in real time based on live international precious metal market quotes. When you add a product to the cart, the price is temporarily fixed during the checkout process to ensure maximum transparency.

What are the accepted payment methods?

To ensure maximum security in high-value transactions, we accept Bank Transfer (processing begins after receipt of proof or cleared funds) and other secure payment methods integrated into our checkout platform.

🤝 Buying from Individuals

Do you also buy coins and bars from individuals?

Yes. If you wish to sell your gold and silver coins or bars, we perform transparent valuations based on official market quotes. You can contact us via email at info@fortunabullion.com to receive a proposal.

⚖️ Taxation and Legality

Is the purchase of investment coins or bars subject to VAT?

In compliance with European and Portuguese legislation applicable to the precious metals sector:

• Investment Gold: All gold bars and coins that meet the legal criteria are fully exempt from VAT.

• Investment Silver: All silver coin and bar prices displayed on our website already include taxes. The value you see on the page is the final net price you will pay, with no surprise tax costs at the time of checkout.